Workflow Automation System

WorkflowWorkflow Automation

What is Workflow Automation System?

Workflow Automation System WAS is a fairly new concept, combining to-do lists and project management. Workflow is a reliable, repeatable sequence that is intended to maximize product while minimizing use of resources such as time and money. A business can't be very successful unless it manages its workflow and helps its workers be as efficient as possible.

WAS can help a business achieve its goals, both financially and regarding human resources, by defining the tasks needed and managing them in such a way that the outcome is streamlined and improved. WAS first needs someone to define the workflow for different jobs and processes. It's not necessarily a time consuming project but parameters do have to be set.

Workflow Automation System Example

For instance, in a factory that makes dolls there are several tasks that must be coordinated. The designer has to put an idea on paper and render a likeness of the finished product. A developer takes that idea and investigates what materials will be needed, where to obtain them and how much money will be required for those materials. The idea then goes to the proper person for approval and to the accounting department so that a budget can be constructed for production of the doll.

At each stop one person or group is responsible for certain tasks. Once they have finished their job or come close to finishing, WAS notifies the group next in line that work is one the way. It sends the data that the person or group needs to do their job. In the case of the doll factory, the designer's renderings would be sent to the developer. The developer would make his calculations and gather resources, inputting them into a report which would go to the approval person once he has completed everything. The person giving approval would have all the information they need, from the first rendering of the idea to how much it will cost for materials and what availability to expect.

WAS insures no lost reports or confusion about when something has been completed. As each task is done, the next group of workers is prepared with the information they need when the project reaches them. If part of a task is left undone, the software flags it and brings it to the attention of the appropriate person.

Businesses like insurance claims processing, an information intensive and document driven business, are finding that WAS significantly reduces the amount of time spent on processing a claim. It allows them to do more work in less time and makes it easy for employees to get their job done with fewer mistakes. It is ideal for workplaces like imaging labs or other places where an exacting process must be performed; from greeting the patient to delivering images to the person who needs to read them, every step is managed.

Workflow Automation System Benefits

One good example of how Workflow Automation System can streamline a process can be seen in a fictional company that has decided to change the way its employees get office supplies. Its office supply budget is out of control, duplicate orders are often made and some supplies disappear altogether once they are delivered.

The new process requires an employee to submit a written request for the things they need. It is approved or disapproved by their supervisor, who turns in the request to the supply director. That person in turn orders the items needed and gives them to the supervisor when they arrive and they eventually make their way to the employee.

This sounds like a simple process but there is a lot that went wrong. Written requests were lost, supervisors inundated with work forgot to turn in the requisitions, the supply director set aside shipments instead of logging them in and eventually the entire system broke down.

Workflow Automation System can automate this and other processes and use a scanning system that logs in the shipments and notifies the intended recipient that his or her order is on the premises. It can even transmit the order digitally to the supply warehouse of the provider the company does business with. This saves time, money and avoids duplicate orders.

Workflow automation System is a better way to do business, both for employers and for employees.

Property Management System Modules

WAS Modules

Workflow Automation System contains a list of the following:

  • Workflow Process Customisation
  • Workflow Access Control
  • User Management
  • User Group Management
  • Task Management

Case Study

place2lease uses Fourier Lab's Customised Property Management System to manage HDB's property inventory and bids management.


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