CEA Development Case Study

Place2Lease

Client Background

The Council for Estate Agencies (CEA) is a statutory board established under the Estate Agents Act 2010 to administer the enhanced regulatory framework for the real estate agency industry. Commencing its operations from 22 October 2010, CEA's principal functions are to license the estate agents (referring to the estate agencies) and register salespersons (referring to the property agents), promote the integrity and competence of estate agents and salespersons and engage in public education efforts to help consumers in property transactions.

Project Background and Requirements

A CEA Internet Portal (http://www.cea.gov.sg) for the Public, Real Estate Agencies and Training Providers of CEA prescribed courses

For the Public
i. The CEA website (http://www.cea.gov.sg) is a convenient one-stop portal which provides information on the licensing and registration status of real estate agencies and agents in Singapore. The public can use the Search for Real Estate Agencies e-service to obtain the list and details of licensed real estate agencies. The public can also use the Search for Real Estate Agents eservice to verify an agent's registration status and check his / her disciplinary records.
ii. For those who wish to set up a real estate agency, they can also download the application forms on the portal to apply for a real estate agency licence. They can also register for CEA prescribed examinations online.
iii. For those who wish to be real estate agents, they may also register for CEA prescribed examinations online.

For Training Providers of CEA prescribed courses
iv. Agents and licensees of real estate agencies have to meet the professional qualifications criteria stipulated by CEA before they can be registered or issue a licence to operate. In addition, they have to meet a certain number of Continuous Professional Development (CPD) training hours before they can renew their registration and licence. These training courses are conducted by external training providers. These training providers will be granted access to the System by CEA using their SingPass.The training providers can then login to the website with their SingPass to update the agents' courses and training hours online.

For Real Estate Agencies
v. Agencies can log-in to the website with their SingPass to pay for their fees and fines online. In addition, as agents are required to be registered with CEA through their agency before they can operate, the agencies can also apply to register their agents online. They can also self-update their particulars and their agents' particulars via the website.

INTRANET STAFF PORTAL
1.5. The Intranet aims to act as a one-stop interface for officers to access corporate information, corporate applications, document repositories, government websites and other relevant websites from the desktop easily.

ESTATE AGENCY SYSTEM
1.6. CEA users will also be able to use the system for backend processing of the licence and registration applications; tracking of enquiries, feedback, complaints, investigation cases and disciplinary cases.

Fourier Lab Deliverables

  • WCMS
  • License Management
  • Annual Payment, Fee & Fines Management
  • Agency Management
  • Agent Management
  • Enquiry Module
  • Code Table & System Parameters
  • User ACL Management
  • Audit Trail & Log
  • Announcement Management
  • Search & Result
  • Debarment Management
  • Correspondence Module
  • Examinations Module
  • Reports
  • FAQ Management
  • Disciplinary Management
  • Demerit Points Management System
  • Email/Letter/Labels/Barcodes Management
  • Alert & Reminder Management EAS System Modules:
  • Agencies e-services
  • Agent e-services
  • Payment
  • Search Module
  • Rate our services
  • Enquiry/Feedback/Complaints
  • Request for Authorized user
  • Watch List
  • Payment Module
  • Online Reminder
  • Announcement Board
  • FAQ
  • Event Calendar
Property Management System Modules

CEA Modules

Fourier Lab has developed CEA System to include an exhaustive list of modules:

  • Web content Management system
  • Calendar/Schedule Management System
  • Examination Management System
  • Workflow Management System
  • Security Management
  • License Management
  • Payment, Fee & Fines Management
  • Agency Management
  • Agent Management
  • Announcement Management
  • Debarment Management
  • Correspondence Module
  • Examinations Module
  • FAQ Management
  • Disciplinary Management
  • Demerit Points Management System
  • Email/Letter/Labels/Barcodes Management
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Testimonials

"Fourier Lab has been meticulous from project start to finish. The day the system was launched, everything went without a hitch."

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