Business Process Management

Business ProcessHuman Process

What is Business Process Management?

Business process management BPM is a holistic management concept that tailors all aspects of the business to the needs of its clients. It optimizes its processes to cater to its clientele while attracting new customers. While aspiring to the most efficient and innovative functions, business process management has flexibility, new ideas and the integration of technology as its goal. In short, it seeks to make business meet the needs of its customers which in turn will support the business and allow it to grow because of customer satisfaction.

In order to understand BPM (business process management) we first must understand exactly what a business process is. It is meant to achieve goals of the business in question through a network or series of activities that are carried out by those in relevant roles that may be assisted by collaborators. The goal is to take in revenue that meets or exceeds the costs of running the business. While this basic concept seems to mirror other processes such as Continuous Improvement Process, BPM is supported and enabled by using technology to aid management during the ordinary day to day changes and stresses put on the business process. One of the goals of BPM is to insert change capability into the human and technological aspects of doing business, thus allowing for efficient and cost effective action whatever the circumstances.

Business Process Automation

The basic processes of the BPM concept are fairly traditional but with the introduction of the IT community the term "business process" has been replaced by middleware processes and has been integrated with application software tasks. BPM's original intent was to focus on automated processes that use information technology but has since been expanded to include processes of human interaction that takes place where technology is involved. This makes it an intuitive and natural tool for today's modern businesses.

BPM uses five main concepts to achieve optimal effect. The first, design, defines the core process of the business while the second models changes to the process. Execution, studying different simulations for optimum improvement, is the third process and monitoring (selecting improvement itself) is the fourth. The fifth process is control, or optimization; observing the improvements and using the performance information as fuel for the simulation in preparation for the next improvement.

Business Process Management - Designing

Designing, or defining the core process, identifies the existing processes as well as processes that may be in the planning stages. Process flow is analyzed along with the human interaction needed, Service Level Agreements, standard operating procedures and notifications needed. If the design stage is done properly it will reduce the number of problems for the business.

Business Process Management - Modelling

Modeling is just what it says, taking a design in theory and introducing changes, such as those regarding materials, labor and costs. Modeling determines how the process might go if the design is subjected to different circumstances. Should the results be detrimental to the business the designing process is revised. Modeling uses "what-if" scenarios such as "what if my supplier only sends half my order?" to test the integrity of the design.

Business Process Management - Execution

Execution combines software with human intervention to test how a process will work. In combination with modeling, execution can prevent less than desirable scenarios. There has been software designed that allows the business process to be considered by a program that applies adverse and beneficial parameters in order to see the outcome, or execution of the process. This is a distinct advantage over decades ago when humans could only use their own calculations and foresight to test a business model. For instance, you can plug in the financial for a business process and program in a late payment or a default to see what the effect on the entire process would be.

Business Process Management - Monitoring

Monitoring tracks individual processes, such as a customer's order. It determines the status of that order, whether it is awaiting shipment, has been delayed for some reason or whether it was delivered on time. Monitoring identifies problems so that they can be corrected and thus serve the clientele in a more efficient manner.

Business Process Management - Optimisation

The fifth step, Optimisation, uses the information from the modeling phase to find potential cost savings and other improvements that benefit both the business and the customer base. These findings are applied to the design process and used effectively to improve the business and satisfy the clientele, resulting in even more revenue and success.

Property Management System Modules

BPM Breakdown

Business Process Management contains a break down of the following:

  • Workflow Automation System

Case Study

place2lease uses Fourier Lab's Customised Property Management System to manage HDB's property inventory and bids management.


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